Application of Communication Theories

Application of Communication TheoriesChoose one conference surmise which you weigh will help organization and how it will help communication requirement? rejoinder In other words communication theories explains systematic digest ab fall out(predicate) the temper of the communication process, certainly, theories apprize do more than summarize.Amongst the various theories of communication, diffusion and agenda setting theory would help meet the communication requirements at the GDW. (Sligo,1997)Diffusion TheoryDiffusion Theory is related to human behavior, getting forward-looking ideas, how to implement them, step-by- step, this theory explains how one reaches an important decision.There are five dollar bill delivers within the diffusion process1. Awareness Individual is aware of it.2. Interest Wants to learn more.3. Evaluation Asks others for feedback.4. Trial Uses a sample, etc.5. Adoption Now a hirer/believer.Agenda Setting TheoryAgenda setting theory is more benefic ial for public relationship it works wonder to get the solicitude of the media, the public and policy affordrs. Some researchers says it is set of issues that can be used for multi-directional purpose.By applying the above two theories communication requirement can be complete at the government disability workshop. As these two theories would help interact easily with each other, understanding will improve, t hence maximum output can be gained.(Sligo,1997)Can you evaluate how effective was Ralf Ocker communication to the staff? (You need to analyze unspoilt and bad communication within the organization)AnswerRalf communication is not good. Email is not a good communication always. He always do communication with the staff by email. He can sit with the staff and give feedback their questions. He needs to listen his staff. He is a good listener and professional rather being emotional. Ralf dont care of others and fire people. He should keep face to face communication with the staff, because it is two way communications and resolve so many conflicts quickly.As far as the role of Mr. Ocker to reshape the GDW is concerned, he used the parallel theories models of good communication restructuring, as he announced cutting down of substantial funds also he closed the workshop for some time until a way could be effectuate to make them significant and profitable.In such manner he assesses the most significant semiprecious planned changes for the GDW.He observed the situation that workshop need changes,He arranged opposition with the staff from other department to think together about whole processesIn pasture to evaluate new ideas he listened to the planning of Mr. Fred, Mr. Mavis Ms. MaryIn adoption, he brought up a squad whose primary(prenominal) motive would be to bring changes in organization which was called Ability Plus(Locker,2003)In the conclusion, the Mr. Ralph Ocker communication planned changes brings a new era of business behavior to the GDW . His dodge is quite similar to Diffusion theory in which changes are adopted or rejected the all stages.(Locker,2003) i) advert four stages of perception process (theory)Answer scholarship is a process, by which we study the world around us, world that consist persons, objects and its experiences. Perception is unique to each person, two people cannot experience the world hardly the same at a time. Perception process occurs in four stages, namely-1. Stimulation When someone receive the information.2. Attention When someone pays attention and receive/ choose whole what he wants3. Organization How do someone organize other ideas what he listen or receive4. Evaluation Evaluate the information. Understanding of the partii) recognise and explain Ralf listening technique. Answer 1. Ralf Ocker is a experienced guy and stimulates information perfectly2. He paid full attention to the message. ( In this stage Ralph Ocker took two weeks in revisal to know and understand the organization and the staff)3. He organize the information (After knowing the way the organization behaved Ralph Ocker then organized how and what has to be done, he announced cutting down of substantial funding, then he closed the workshop for some time until a way could be found to make them actually turn into something significant and profitable, he also welcomed suggestion from the staff).4. He also evaluates the information perfectly. (In the this stage Ralph Ocker interpreted the changes he was about to bring. In this stage he added meaning to the points he had brought in front of the staff by sending a mail which had a detailed account of proposed changes).i) definition of Assertive Communication.Answer Assertive communication is the straight forward open expression of your needs, desire thoughts feelings it involves advocating for your own needs while still considering respecting the need of others.all(a) of us use assertive behavior at times, quite often when we feel vulnerable or un sure of ourselves we whitethorn resort to submissive, manipulative or aggressive behavior.Assertiveness is a useful communication tool. Its application is contextual and its not appropriate to be assertive in all situations. Remember, your sudden use of assertiveness may be perceived as an act of aggression by others.Theres also no guarantee of success, even when you use assertive communication styles appropriately.ii) Analyze GDW staff assertive response by using Four Fs-Facts, Feelings, Focus and Feedback.Answer Facts Remain neutral and dont attack talk about fact, virtue Do not blame anyone and speak the truth. Fred speak the truth.Many of GDW staffs were ex armed personnel who had very rigid structure who used autocratic concern style, machinery were out dated , GDW had a limited amount of contract cause of little funding were unable to compete with the commercial rivals.Focus on do Ocker planned a better and ample dodge, he made sure changes were strictly followed. Fred focalizationed on action.Feelings Some people from the staff were favoring the new focus system (accepted by Ocker Fred) and some of them was against, but in the mail sent by Ocker assailablely states that changes would go ahead as planned.Feedback Feedback refers to the process of exchanging information is order to make things clearer. There were many instances that took place in the GDW which explains how feedback process was done in GDW from the joining of Ocker to the decision he finally made in the end.i) Identify and evaluate the guideline for giving and receiving feedback. Answer Giving and receiving feedback should be Specific and objective, on timely, and honest.ii) What advice you give Rlaf Ocker regarding receiving and giving feedback. AnswerGiving and receiving feedback involves the interaction of both the parties, gum olibanum Ralph Ocker should make sure he not only explains his point but should also understand what the staff wants to say. He should also clarify them in order to avoid confusions. While giving or receiving feedback there can be statements which might sound nitpicky to one, Ralph Ocker should make sure he avoids such situation and should strike that the persons who pointed it out would did so as it was important to be mentioned.Make it a positive process and experience.Ralph Ocker should always remember that his main purpose was to reshape the GDWand hence his main focus should be to improve the condition of GDW and in order to do that he should make sure he shouldnt be harsh, critical or offensive.Be timely and regular and specificRalph Ocker should make sure that he does not take much time in receiving and giving the feedback i.e. he should make sure he keeps interacting with the staff of GDW on regular basis so that there is no point of confusion and maximum output can thus be generated.Have available all the necessary information Ralph Ocker should make sure he has all the required data, facts, information which would be needed in the process of interaction also he should make sure that all of them is well organized in order to avoid any confusion and for slowly reference.Be a good listener and ask for clarificationGiving and receiving feedback involves the interaction of both the parties, thus Ralph Ocker should make sure he not only explains his point but should also understand what the staff wants to say. He should also clarify them in order to avoid confusions.OR Giving1. Invite individual to self access2. Comment on position3. Focus on behavior not person4. Own the statement and dont wait5. Be clear and specific6. Discuss with staff and ask how they feel7. Try to give positive feedback8. Use I9. Immediate feedback is more reliable, So give feedback as soon as possibleReceiving1. Self access your ideas and work in the beginning hand2. He shall check if he has understood the specific of feedback where more focus required3. Take negative feedback too, it is useful4. Prepare specific question th at you want on other person to provide feedback onRegarding conflict negotiation-i) Identify two causes of conflict at GDW.Answer Conflict is an integral part of Human being, it is said that until, you have people dealing with people, making decisions or meeting deadlines you will Have Conflict. Mass causes of conflict in organization are poorly defined Goal, Divergent personal Values, lack of co-operation, unclear roles, communication failure, constitution conflict etc. The two causes of conflict at the GDW are as follows-1. Restructuring2. Difference of Opinion In organization many people work so opinion might be different. 3. Lack of Formal Communication It refers to the condition of GDW which lacked formal conversation as the earlier staff was rigid in nature and they followed an autocratic management style. When people dont interact in an organization of formal topics chances of conflicts rises to a higher point.4. Poorly Defined Goals Before the arrival of Ralph Ocker the GDW lacked planning strategy and had undefined goals due to lack of communication between the staff members. When such huge things are ignored chances of conflict rises to a large extentii) In your opinion what conflict management style or technique Ralf should have used at GDW.Answer Conflict management is the practice of Identifying handling a conflict in sensible fair efficient manner.Ralph Ocker should have used/considered the following to prevent conflicts1. Frequent meeting with the staff members2. He should have allowed the team to express openly 3. He should sharing objectives completely and correctly4. He should give a clear detailed Job description5. Ocker should distribute task fairly 6. He should never criticize any of the staff members publicly7. He should always be fair and should do justice with everyoneStyleCollaboration This is where Ocker will straddle up with the other stuff to achieve both of their goals.Competition This is win-lose approach. Ocker should act in a very assertive way to achieve his goal.q7.i) Discuss the cite principles for restructuring communication.AnswerRestructuring is one of the biggest decisions your organization can make and you will find it much harder to undo damage done by a poorly managed restructure than it is to ensure that the restructure is a success in the first place. Its likely that your managers and HR staff will not have undergone a restructure before and therefore lack of the knowledge and experience of conducting one. If they have, then their previous experience may have been focused on improving their own individual circumstances. They may have limited knowledge as to how things could or should have been done better at an organizational level.I would like to suggest the following new principles/guidelines for the management-Bring a flat structure of management into pictureEnable decision-making informed by strong cross-system consultation, listening and respectPromote close productive working relat ionships within the Ability Plus Retain a learningorganization philosophy of continuous staff development, engagement and teamworkOutsource, eliminate, or transfer non-essential services, nosepiece the communication gap between the staff members in the ability plus Adopt a crossfunctional team approach to problem workReduce complexityFocus on core activityMaintain flexibilityUse role model in leadership development, etc.ii) How do you restructure communication?Answer 1. Face to Face Communication2. Accountability of Communication3. Communication with Truth4. Communicate the Vision5. enumerateening to the employee6. Senior director should be visible and accessible to the employee7. Communicate timelyi) Business Report GuidelineAnswer Report coverExecutive SummaryTable of contents1 Terms of Reference2 Procedure3 Findings / Analysis3.1 Profitability Development Process of Metalwork Department3.2 Making Profit out of Metalwork Department4. Conclusions5. Recommendations-Referencing-A ppendixii) Do you think presentation is good idea or not after report?Answer Presentation is good idea because face to face communication is possible through it not by report.iii) Why each person is different perception of Andrews performance?Answer Because each people have different perception about others.Ray Selective Attention. Ray heard that Andrew is doing well. because he is qualified and bright. this is called selective attention. First dousing last long.Tim Perceptual Accentuation He said Andrew is too slow to learn the job, because he saw Andrew daytime to day activities and fix Andrew mistakes.Kate Differences in perceptual ability Kate said that he is not a good member of team and slow.Sione Consistency Effect Andrew is a Rugby Player, So he likes Andrew and think he must be a good team player.Andrew Self-serving attribution bios He think he is doing well and it is called self serving attribution.iv) List the four elements that define culture. What are the strategies y ou can use that can help communication between culture?Answer Time2. Context Context is shell defined as the array of stimuli surrounding a communication event including body gestures tone of voice physical distance between interlocutors time of day weather situation (for example, during a war commemoration ceremony) societal norms geographic place of communication and other external factors.3. Memory/ Understanding4. Space/ keep