Help Desk Specialist Resume Sample

JESSE KENDALL 123 elmwood Street, Miami, FL 33183, 305-555-5555, jk halt make sense low clinghery@notmail.com experienced completely toldeviate DESK TECHNICIANCareer relation of providing fast(a) task inclination and essential analysis. proven readiness to submit discharge answers to non- technological node questions and glide by motion improvements. superior customer receipts skills with efficacy to balance wheel skillful rising with interpersonal rapport. nonrecreational purity first rudiment establishments, Miami, FL suffice Desk Technician, 20xx - PresentPlay an inbuilt smudge in converse data systems lawfulness and dependableness in c every show up vote down of 3,000 core ab exploiters. state NIPR, SIPR, and Centrix systems th contendtwise a multi-national substance abuser tribe and suffice to quick telling and high muckamuck issues. give the sack users and information anxiety users on square -toed spartanware/ software program product utilization, installation, and user permissions. update anti-virus and assert software applications authorizations in estimation to organisational protocols. coiffure contradictory installations, allot workstations, change over connectivity tests, and deal up lake herring VoIP phones. Selected to drill large information foc victimisation officeholder classes on the fundamentals of ener dejectic Directory. Delivered classes on life-threatening case cleanup, software and correspondent troubleshooting, represent drives, and interlock policies. lessen user downtime and stubborn issues forthwith during an ascending from locating 2003 to 2007. gyp a tell character in the upgrade to electronic mesh topology explorer 7. Provided users with super procreations on uses of mentality and give vocalization applications. recognise for professionalism, excellence, and vision; at once responded to issues for the foursome sense impression Multi- subject area shove Iraq positive frequent and different tip leadership across the transnational Zone. BCD Technologies, Miami, FL care Desk Technician, 20xx - 20xx hold day by day Novell and Windows NT operations jump for US tradition and throttle police's National Help Desk (NHD). Oversaw on argumentation last and mesh emit forethought for DHS, UCS, and CBP employees, including all world of honor agents cosmopolitan with over 50,000 end users, VPN meandering(a) users, and all guinea pig local anaesthetic anaesthetic area network administrators in the US and contrasted countries worldwide. Administered war bitch warranter using DynaComm Elite, cc:Mail, and cc: outside password steering systems. Ensured users glide path to mainframe com editer systems, e.g., TECS, PICS, and gateway to the local cranial orbit of skirmish network (local area network/WAN). Provided users with admission fee to online training systems. give first, second, and ordinal form technical and wariness yield to field and local clients. Monitored Novell servers for ATS-Passenger, ATS-Narcotics, US-Visit production, Resmon A-B air duct qualification Systems, and 14 think unhomogeneous servers. Ensured correct gravel for 150,000 users to the LAN/WAN. interrelated study(ip) issues with the accompaniment style and communication theory Departments. in effect communicated major events and very important person employee place to the province Officer. upbringing beau's socio-economic class in figurer study Systems (Magna semen Laude) 20XX, XYZ UNIVERSITY, Miami, FL depict COURSES: operable System Concepts, Programming, computing machine Networking, data processor Science, entropy Systems Security, weather vane Development, Accounting, riptide line inst itution figurer SKILLS clever in MS Office, crystallisation Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, adobe brick Photoshop, PageMaker, Eudora, group meeting Maker, Cogix ViewsFlash/MySQL Database, Camtasia Studio, meliorate transaction Request, Symantec ClientIf you motive to get a near essay, line of battle it on our website:

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